You forwarded an email to your project address minutes or hours ago. Maybe a contractor sent it directly. You expected to see it on the Files page or in Inbox by now, and there is nothing.
You forwarded an email to your project address minutes or hours ago. Maybe a contractor sent it directly. You expected to see it on the Files page or in Inbox by now, and there is nothing.
The wrong project address. Your project email looks like your-slug@gethemma.app, and a one-character typo sends the message into the void. The forward "succeeds" from your side — it just goes to a non-existent mailbox.
The fix: Open Settings → Project in Hemma and tap Copy on the Inbound Email field. Paste it into a new forward and re-send the email. Save the address as a contact in your phone or email client so you do not have to re-copy it next time.
The sender is in the senders waiting room. Open Settings → Senders and look under the Unknown filter. If the message arrived but came from someone Hemma had not seen before, it is held there. Approve the sender and the held messages release. See approving or rejecting a sender.
The sender was rejected. Same place, under Rejected. Anything from a rejected sender skips the waiting room and goes to seven-day quarantine. Restore them within seven days to get the messages back.
The attachment was over 10 MB. Hemma does not process files larger than that. Open the message detail page in Inbox — the rejected attachment is listed with the reason. Ask the sender to compress and re-send, or split a large PDF by page.
The attachment was the wrong type. Hemma only processes PDFs and supported image formats (JPEG, PNG, HEIC, WebP). Spreadsheets, Word documents, ZIP files, calendar invites — all skipped. Same place: the message detail page lists what was processed and what was not. See file size, file types, and what's scanned.
The email is a duplicate. Hemma deduplicates aggressively. The same Message-ID arriving twice, the same content+sender within a day, or an identical attachment hash collapse to the original. The original is in your project; the duplicate is parked behind it. Search for the contractor name to find it.
The email was flagged as malicious. Phishing, prompt-injection attempts, and dangerous attachments are dropped before any sender check happens. They never reach your senders list and never appear in your project. If a real contractor's email is being treated this way, email hello@gethemma.app with the address.
You forwarded from a different inbox than usual. The sender Hemma sees is the address that did the forwarding, not the original sender. If you forwarded from a personal email Hemma has not seen before, your personal address may now be in the Senders waiting room. Approve it.
It is still processing. Inbound mail takes about thirty seconds to land. If only a couple of minutes have passed, refresh and look again.
If you have walked the list and the email is genuinely missing — not in Inbox, not in Senders, not on any message detail page — email hello@gethemma.app with:
We can trace inbound mail by Message-ID. If it touched our system, we will find it.